Shipping & Returns
DURATION AND CHARGES
Little Canvas products are shipped within 1 to 2 business days upon order placement unless otherwise specified. The custom products are shipped based on each product’s processing time. Please check the product page to understand number of days a specific product will ship in. The exact delivery time may vary according to the shipping address. A confirmation email with the tracking details will be sent upon dispatching the order, the same could be used to track the order on our delivery partner’s website. Shipping Fee is included in the price of the product if not specified separately on the checkout/ payment page. This may apply for large products or remote/ international destinations.
ADDRESS VERIFICATION AND SITUATIONAL DELAYS
The address and pin-code provided by you will be verified by Little Canvas’s database before order placement of any kind. However, under circumstances where the address is not serviceable by our delivery partners, the customer would be asked to provide an alternate serviceable shipping address. It will be our discretion to deliver to this alternative address or cancel the Order. Little Canvas will not be deemed responsible for any dispute arising out of non – delivery / late – delivery on such ‘non-serviceable’ shipping addresses.
If multiple orders are placed in one purchase session on the same shipping address, it is Little Canvas’s discretion to ship the products individually, or as one shipment.
Although, it is our constant endeavour to meet the delivery deadlines as mentioned above, Little Canvas will not be held responsible for any delay caused due to unforeseeable or uncontrollable circumstances/events.
DAMAGED, DEFECTED OR MISMATCHED PRODUCTS
Even though, all the products made with care and checked before despatch, in any unlikely scenario where the customer receives a damaged/defective product or a product which does not comply with the original order specification; the customer should contact Little Canvas within 24 hours upon receiving the product (@ firstname.lastname@example.org )
Little Canvas may ask the customer to share pictures of the delivered product to authenticate and understand the nature of the complaint. If found eligible, the product shall be shipped by customer within 2 days.
Refunds only in the form of store credits and with a validity of 6 months from the date of issue will be processed within 5 days upon receiving the returned product. Little Canvas withholds the right to deny returns of damaged/defective or mismatched products if the complaint is found to be frivolous or baseless.
Little Canvas would provide telephonic assistance to pack such returns as per our standards; however, customers are expected to apply due care before dispatching the product, and they shall be solely responsible for any further damage/defect that might be caused during transit, in such instances and if found considerable, Little Canvas reserves the right to reject returns in any form.
The cost of shipping the returns will be borne by the customer. If the return claim is approved by Little Canvas, cost of return shipping will be added to Store Credits.
RETURNS AND EXCHANGES
- Little Canvas does not allow Customer returns except as stated above.
- Customers can request a return in exceptional cases by raising a request within 24 hours of getting a delivery on email@example.com
- Little Canvas will have the review the reason(s) and decide on the acceptance of the request.
- We may request more information from you in some cases, but will try to close open requests within a 48 hour period with our reasons.
- Once a return request is approved, the product shall be shipped out by the customer within 2 working days.
- The product and its original packaging, labels/tags and original bill/receipt should not be tampered with.
- The product has to be unused
- The return request will only be processed once the product has been received and tested for quality by Little Canvas
- Product returns allow the customer to gain store credit which will be valid for 6 months from date of issue. Under no circumstances does Little Canvas refund money.
- Products bought in sale or promotion cannot be exchanged or returned.
- Shipping Costs for Returns will be borne by Customers and not reimbursed.